Business IT Managed Services

Peak Performance is the ultimate solution for companies who want the highest level of performance possible from their business information technology (IT) systems. Our offering is one of the most flexible and proficient approaches to IT management available today. Peak Performance is targeted to maximize the efficiency of your Business Technology systems with a complete menu of tiered service offerings.

Our Peak Performance program can encompass all (or partial) of the critical technologies used by your business. We will provide specific services through a “Service Level Agreement” or SLA. Each SLA can be customized to the particular needs of your company and meet your unique requirements. You in turn, pay a monthly fee that is appropriate to the given service level and your budget. Peak Performance SLAs are established starting on a one year contract basis. The Peak Performance program is a proactive and preventative maintenance program designed to take care of existing systems. It does not include the purchase, design, or build-out of new systems, although we often recommend upgrades based on a detailed review of your equipment and any deficiencies in security or performance.

What Are the Benefits of Peak Performance?

Better balance of core IT expenditures through proactive managed services. This allows companies to work within a more predictable budget environment, which in turn allows for more accurate growth planning.

Technology planning sessions allow you to predict your future IT needs. This eliminates unpleasant surprises and allows you to budget months in advance for necessary expenditures.

Reduced worrying about systems failures. We actively monitor and analyze your systems, perform routine proactive performance enhancements, and make recommendations about how to better manage your systems.

Emergency services are available in every plan to ensure rapid response and immediate support if things go wrong.

With the outsourcing approach, you have one vendor to call to get support. We can become your complete outsourced IT department or simply work with existing in-house staff and augment their capabilities and availability.

Features of Peak Performance

Technology’s Edge has developed our Peak Performance plans to cover the entire range of technology concerns that companies of all sizes will encounter. Our technicians provide monthly services both on-site, at your facility, and remotely across the following areas:

  • 24×7 Remote Monitoring
  • On-going System Security Patch Management
  • Weekly Performance Reporting of major IT Systems
  • Help Desk Services via Phone, Email or Client Portal
  • Emergency Support
  • Server Maintenance
  • Network Mintenance
  • Storage and Backup System Maintenance
  • Security / Firewall Maintenance
  • Desktop Maintenance
  • Technology Planning Sessions

One of the best features of the Peak Performance approach is its flexibility.  Plans can range from unlimited service and support or scaled to provide our a clients services “flex support” basis.

Do I Need Peak Performance If I Already Have IT Employees?

Our Peak Performance Managed Services can augment existing IT departments with skill-sets that are either not needed on a daily basis or that are simply too expensive to pay for full-time. Technology’s Edge has a great deal of experience as an outsourced IT department for companies covering a broad range of industries. We are quite comfortable in this role. Since our plans are so flexible, our clients can choose to hire the skill-sets they need without having to pay for skill-sets that already may be available from existing employees. At a time when everyone is trying to do more with fewer resources, Peak Performance is a great option for those companies who wish to improve the performance for their IT systems.

To sign up for a Peak Performance plan, please call 949-474-9533 or fill out our Quick Contact Form at the top of this page for more information.

Download Managed Services Whitepaper