Our Approach To Delivering The Best IT Services

IT Service The Right Way

Technology’s Edge has been providing technology solutions for companies large and small for over 30 years. During this time, we have refined an IT outsourcing model to provide you professional services that are fast and effective. Our approach, outlined below, produces repeatable positive results from one client to the next.

Our Core Values

• Clients First
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Our team puts its clients needs and best interests as their top priority.
• Security
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We place the prevention of malicious activity and security breaches as job number one!
• Communication
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Open and ongoing communications with our clients is essential to our mutual success.
• Best Practices
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We implement proven processes to achieve the best results for client engagements.
• Standardization
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You will receive positive results consistently through standardization of products and services whenever possible.
• Data Protection
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TechEdge promotes a high level of safeguards to protect confidential client data.
• Performance Driven
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We provide solutions that are designed to perform at the highest level possible at a price you can afford.
• Long Term Business Partnership
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Many individual client relationships spanning over 20 years.
• Guaranteed Satisfaction
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We strive to exceed your expectations and are committed to ensuring your complete satisfaction.

IT Services We Deliver

• Centralized Services – System Monitoring & Maintenance, Anti-Virus, Anti-Malware, Anti-Spam, Email & Messaging, Backup & Disaster Recovery.
• Network Administration – Proactive Services using standardized “best practices” help eliminate technical risks to computer network systems.
• Virtual CIO – Technology Planning, Consulting & Budgeting. Identifying Business Risks.
• Support – Help Desk, Remote and Onsite Services, Procurement Management.
• Professional Services – Network & System Upgrades, Relocation, Data Center Infrastructure, Project Management, Security, Regulatory (PCI / HIPAA / HITECH) Compliance Assessments & Cyber Security Remediation.

Survey & Assessment

“We’d like to get to know you….” is the basis of our survey assessments. We identify your areas or pain or frustration with your IT system performance, and evaluate business IT requirements. Your consulting team then works with you to define the achievable goals using proven processes0 and services. The age and relevancy of your existing technologies are factored in as to how they supporting your IT needs. In addition, we will review your system configurations and inter-dependencies. By the end of the assessment phase, we have a clear understanding of project goals, existing infrastructure, and upgrades required. This allow us to recommend a service plan that meets your business goals.

On-boarding

An in depth review is done of the documentation created during our survey and assessment. We then apply our security monitoring and performance software to help maintain your systems for peak efficiency. During this process our staff will train your users and be available to answer any questions when they arise.

On-going Support

The TechEdge technical team will continually monitor your systems around the clock. In addition, any changes and updates will be updated in our documentation portal. Our Premier Help Desk support is available from 6:30am to 6:30pm Monday through Friday. And for 24 x 7 operations, after support programs can be arranged to meet these needs.

Technology’s Edge staff can be contacted via email, phone, and through our web portal. We also are available for on-site meetings that work within your schedules. Our promise to you is to provide you a superior level of service for any project large or small.