Peak Performance

Peak Performance is the ultimate solution for companies who want to focus on their business while getting the highest level of performance possible from their information technology (IT) systems. This offering is one of the most flexible and proficient approaches to IT management available today. With Peak Performance, we help take care of your IT systems so you can take care of business. For more detailed information about Peak Performance plans, please take the online tour.

Peak Performance is a "managed services" solution for supporting information technology systems. With this approach, Technology's Edge provides specified service levels through a "Service Level Agreement" or SLA. Each SLA can be customized to the particular needs of a company so that it meets their unique requirements. In turn, our clients pay a reasonable monthly fee that is appropriate to the given service levels. Peak Performance SLAs are established on a one year contract basis. The Peak Performance program is a maintenance oriented program designed to take care of existing systems. It does not include purchase, design, or build-out of new systems.

What Are the Benefits of Peak Performance?

The benefits of signing up for a Peak Performance plan are very compelling:

• Better balance of core IT expenditures through proactive managed services. This allows companies to work within a more predictable budget environment, which in turn allows for more accurate growth planning.
• Technology planning sessions, which are included in each plan, allow you to predict your future IT needs. This eliminates unpleasant surprises and allows you to budget months in advance for necessary expenditures.
• Reduced worrying about systems failures. We actively monitor your systems and make proactive suggestions about how to better manage your systems.
• Emergency services are available in every plan to ensure rapid response and immediate support if things go wrong.
• With the outsourcing approach, you have one vendor to call to get support. We can become your complete outsourced IT department or simply work with existing in-house staff and augment their capabilities and availability.

Features of Peak Performance

Peak Performance plans come in 5 varieties: Platinum, Gold, Silver, Bronze, and Basic. Unlike competitive offerings that only provide premium services for premium prices, Peak Performance plans provide an outstanding level of service across all of our plans. From Bronze through Platinum, the only thing that changes from one plan to the next is the number of hours. The service levels remain essentially the same. To see an overview PDF of all of the plans, please click on the icon to the right.

Technology's Edge has developed our Peak Performance plans to cover the entire range of technology concerns that companies of all sizes will encounter. Our technicians provide monthly services both on-site, at your facility, and remotely across the following areas:

• 24x7 remote monitoring
• Weekly performance reporting of major systems
• Helpdesk services via phone and email
• Emergency support
• Server maintenance
• Network maintenance
• Storage and backup system maintenance
• Security maintenance
• Desktop maintenance
• Technology planning sessions

One of the best features of the Peak Performance approach is its flexibility. Each plan is based on a range of hours where we help our clients determine where they need the most support.

Do I Need Peak Performance If I Already Have IT Employees

Our Peak Performance services can augment existing IT departments with skill-sets that are either not needed on a daily basis or that are simply too expensive to pay for full-time.  Technology's Edge has a great deal of experience as an outsourced IT department for companies in various industries and of various sizes.  We are quite comfortable in this role.  Since our plans are so flexible, our clients can choose to hire the skill-sets they need without having to pay for skill-sets that already may be available from existing employees.  At a time when everyone is trying to do more with fewer resources, Peak Performance is a great option for those companies who wish to improve the performance for their IT systems.  

To sign up for a Peak Performance plan, please call 888-832-4334 or send an email to sales@techedge.com.